Cancellation & Return Policy
Our commitment to your satisfaction
Cancellation & Return Policy
Our commitment to your satisfaction
Cancellation, Return & Refund Policy
1. Cancellation of Order
At Kaffaway, we aim to process and dispatch all orders placed through www.kaffaway.com at the earliest.
Due to the fast turnaround time and automated order processing, cancellation of orders is not possible once an order is placed.
We request customers to carefully review their order details before completing the purchase.
2. Return Policy
Returns will be accepted only in cases of quality concerns or damage of items during transit.
To be eligible for a return:
- The issue must be reported within 48 hours of receipt of the product
- You must email us at:
Your email must include:
- Order number
- Description of the issue
- Supporting photos/videos (if applicable)
2.1 Quality Issues
If a product is found to be qualitatively inferior, the full value of the product, along with courier charges borne by the customer, will be refunded to the customer's account.
2.2 Damaged / Defective Products
Products acknowledged as damaged or defective will be replaced by us after we receive the returned item.
Once we receive the item at our facility, we will:
- Verify the condition
- Assess eligibility
- Initiate either a replacement or refund, based on our verification
3. Refund Policy
Refunds for orders once shipped are not permitted under normal circumstances.
We may issue refunds only in cases where:
- The product is found to be defective
- The product is of inferior quality
- The product is damaged in transit
If you have concerns, please contact us at:
Refunds, if approved, will be processed to the original mode of payment within a reasonable timeframe subject to banking procedures.
4. Important Notes
- Products must be returned in their original packaging (if applicable).
- Refunds/replacements will be approved only after inspection at our facility.
- Unauthorized returns will not be accepted.
- Perishable goods, once opened, cannot be returned.
5. Contact Information
For cancellations, returns, refunds, or product-related queries, please contact: