FIKHRAH PRIVATE LIMITED ("FIKHRAH", "We", "Us", or "Our") respects your privacy and is committed to protecting it through our compliance with this Privacy Policy.

This Privacy Policy governs the manner in which www.kaffaway.com, a brand owned by FIKHRAH PRIVATE LIMITED ("Kaffaway", "we", "us", or "our") collects, uses, shares, maintains, and discloses Personal Data collected from users (each, "User", "you") of the website ("Site").

We encourage you to read this Privacy Policy on a regular basis and whenever you intend to provide Personal Data to us. We may amend this Privacy Policy from time to time to reflect changes in our data handling practices.

This website collects, processes, uses, stores, discloses, transfers, or otherwise makes available ("Processing", "Process", or "Processed") your Personal Data as permitted under the Digital Personal Data Protection Act, 2023 and other applicable regulations.

The privacy practices set forth in this Privacy Policy are for this website only. If you are redirected to other websites, please review the privacy policies posted at those websites.

1. Data We Collect About You and How We Collect It

1.1 Personal Data You Provide

We receive and store any data you provide in relation to our Services. You can choose not to provide certain data, but then you may not be able to use certain features or services.

Examples include:

• First and last name
• Postal address
• Email address
• Phone number
• Order history
• Account information

This data is used to:

• Personalize your experience
• Process and deliver your orders
• Manage payments
• Communicate updates and offers
• Provide customer support

Such information may be accessed by our internal team or fulfillment partners involved in the completion of transactions.

1.2 Personal Data Collected Automatically

We automatically collect and store certain types of data about your use of our Services, including interactions with our website.

Examples include:

• IP address
• Device and browser information
• Pages viewed, time spent, navigation patterns
• Links clicked
• Transaction history

We use cookies and similar technologies to collect this data. Please refer to our Cookie Policy for more details.

1.3 Contests or Promotions

If you participate in promotional events, we may collect:

• Name
• Contact details
• Any information submitted in the form

If you have an account, this participation may be associated with it.

2. How We Use Your Data

We may use the data we collect for the following purposes:

• Order Processing: Process orders, payments, deliveries, returns, and refunds.
• Marketing & Advertising: Send promotional content regarding our products, services, or offers.
• Administrative Purposes: Register you for promotions, maintain account access and security, provide technical support.
• Customer Service: Respond to queries, complaints, requests.
• Research & Analytics: Identify trends, improve products, optimize user experience, understand demographics.
• Targeted Advertising: Deliver personalized ads, coupons, and offers.
• Legal Compliance: Respond to legal requests and comply with applicable law.
• Protection: Detect, prevent, and respond to fraud, security threats, or abuse.

3. Legal Basis for Processing Personal Data

We may process your Personal Data based on:

• Your Consent (e.g., newsletter subscription, account creation)
• Legitimate Interest (e.g., improving services, preventing fraud)
• Legal Obligations (comply with the law)
• Performance of Service (fulfilling a transaction or contract)

4. Disclosure of Your Data

We may disclose Personal Data to:

• Subsidiaries, affiliates, and group companies
• Contractors, service providers, logistics providers
• Marketing and advertising partners
• Email distribution service providers
• Website management service providers
• Payment processors
• E-commerce platforms (including Shopify and its service providers)

We may also share data:

• In business transactions such as merger, acquisition, restructuring
• To comply with legal processes
• To enforce our policies
• To protect the rights, property, or safety of users or others

5. Billing and Payments

We use third-party payment processors. Their use of Personal Information is governed by their own privacy policies. We ensure our processors comply with relevant industry standards.

6. Minors Data

This Site is not intended for users under the age of 18.

• We do not knowingly collect data from minors.
• If you believe a child has provided data, contact us for deletion.

7. Data Retention

We retain Personal Data for as long as necessary for the purposes described, or as required by law, including:

• Legal obligations
• Tax compliance
• Dispute resolution

Deleted data may persist in backup systems for audit or legal reasons.

8. Data Principal Rights

Under the Digital Personal Data Protection Act, 2023, you may have rights such as:

• Right to Access: Request a copy of your data.
• Right to Correction & Erasure: Correct inaccurate data, request deletion.
• Right to Grievance: Raise complaints regarding data handling.
• Right to Nominate: Appoint another individual to exercise rights on your behalf.

To exercise your rights, email us at:

We may verify your identity before processing requests.

9. Duties of Data Principals

You must:

• Comply with applicable laws
• Not impersonate others
• Not submit false complaints

10. Cross-Border Data Transfer

When we transfer data outside India, we ensure compliance with applicable laws and safeguards as prescribed by the Government of India.

11. Data Security

We use commercially reasonable security measures to protect your data, including:

• Encryption
• Access controls
• Monitoring systems

You must safeguard your credentials.

If you believe your account is compromised, contact us immediately.

12. Changes to This Privacy Policy

We may update this Policy from time to time.

• Changes are effective upon posting the revised Policy on this page.
• Please review periodically for updates.

13. Complaints or Inquiry

If you have any questions, concerns, or complaints regarding this Privacy Policy or your personal data, contact us at:

You also have the right to complain to the Data Protection Board of India regarding our handling of your data.